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Privacy

The policy: This privacy policy notice is for this website; www.subzero-wolf.co.nz, www.subzero-wolf.es, www.subzero-wolf.fr and served by SZ&W Ltd, Sub-Zero & Wolf, 9 The Street, Maldon, Essex, CM9 4XB and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy, you may wish to cease viewing / using this website.


Policy key definitions:

- “I”, “our”, “us”, or “we” refer to the business, SZ&W Ltd, Sub-Zero & Wolf

- “you”, “the user” refer to the person(s) using this website

- GDPR means General Data Protection Act.

- PECR means Privacy & Electronic Communications Regulation

- ICO means Information Commissioner’s Office

- Cookies mean small files stored on a users computer or device

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

- Lawful basis: Consent
The reason we use this basis: If you have explicitly given your consent to contact through granular opt in methods. (this will have been outlaid at the initial point of contact) i.e. opt in boxes on a registration form.
We process your information in the following ways: This depends on what methods of contact you have opted in for during registration. This can include: marketing, product information updates, events and direct phone/mail contact.
Data retention period: We will continue to process your information unless you withdraw consent, or it is determined your consent no longer exists.
Sharing your information: We do share your personal information with third parties and they include; our dealer network.

- Lawful basis: Contract
The reason we use this basis: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
We process your information in the following ways: Data may be passed onto external members of our distribution/dealer network along with third party couriers.
Data retention period: We shall continue to process your information until the contract between us ends or is terminated under any contract terms.
Sharing your information: We do share your personal information with third parties and they include; our dealer network & third-party couriers.

- Lawful basis: Legal obligation
The reason we use this basis: The processing is necessary for us to comply with the law.
We process your information in the following ways: Data may be passed onto statutory authorities & law enforcement agencies when required to do so.
Data retention period: Length dictated by the law in effect ( i.e. Employee information for 3 years, Financial information for 7 years)
Sharing your information: We do share your personal information with third parties and they include; statutory authorities & law enforcement agencies.

- Lawful basis: Legitimate interests
The reason we use this basis: The processing is necessary for your legitimate interest, our legitimate interest or the legitimate interest of a third party unless there is good reason to protect an individual’s personal data which overwrites this.
We process your information in the following ways: Our service department retains customer information throughout the life of the appliance to provide aftercare & support.
Data retention period: We will continue to process your information unless you withdraw consent.
Sharing your information: We do share your personal information with third parties and they include; our dealer network and service partners.


If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Under the GDPR your rights are as follows. You can read more about your rights in details here;

- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.


Cookies that we use are;

Name of Cookie Creator Purpose Duration

ai_session Azure Application Insights Analytical/performance cookie: This is a unique anonymous session identifier cookie for application insights. 30 minutes

ai_user Azure Application Insights Analytical/performance cookie: This is a unique user identifier cookie enabling counting of the number of 1 Year
users accessing the application over time.

WESTYEDESIGNER Functional cookie: Allows identification of returning users who have not logged in 30 days

ASP.NET_SessionId Creator Functional cookie: auto generated unique anonymous session identifier cookie. Browser session

_ga Google analytics Analytical/performance cookie: used to distinguish users 2 years

_gid Google analytics Analytical/performance cookie: used to distinguish users 24 hours

_gat Google analytics Analytical/performance cookie: used to throttle requests 10 minutes

__atuvc AddThis Functional cookie:stores an updated page share count. 2 years

__atuvs AddThis Functional cookie:This is believed to be a new cookie from AddThis which is not yet documented, 2 years
but has been categorised on the assumption it serves a similar purpose to other cookies set by the service.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal date” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider.

Our EMS provider is Mailchimp. We hold the following information about you within our EMS system;

- Name
- Company name
- Address
- Email address
- I.P address
- Subscription time & date